See this insightful article: “Four essential practices for building trust” by J.P. Combs, S. Harris, & Stacey Edmonson, Educational Leadership, April 2015, Vol 72, No. 7.
Trust-Busting Communication
Use this self-assessment to determine whether your actions are eroding people's trust in you.
Trust Buster 1. Not Listening.
How frequently do you …
- Ask people for input, but then ignore their ideas?
- Interrupt when others are talking?
- Prepare your own response while others are still talking?
Trust Buster 2. Trying to Save Time at the Expense of Others.
How frequently do you …
- Reprimand the entire group for the actions of a few individuals?
- Fail to include all who are involved in a situation?
- Address criticisms when it is most convenient for you, without considering how the timing affects others?
Trust Buster 3. Saying One Thing, but Doing Another.
How frequently do you …
- Fail to follow through with an announced plan of action?
- Tell one group to do something that conflicts with what you have told others?
- Change your mind about an announced plan of action on the basis of the most recent conversation?
Trust Buster 4. Gossiping.
How frequently do you …
- Break confidences when you share with others?
- Talk about others in an unkind or unfair way?
- Exaggerate the facts?
- Share information that isn't helpful or necessary?
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